How to not be annoying as AdTech vendor
Wednesday, November 5th, 2008Just got back from AdTech and other than a few key meetings, the conference had very little for me. I tried to walk around the conference hall and see what the next great thing in internet marketing was going to be, but failed to find anything usable in the sea of repackaged mediocrity.
I am sure some great new products were actually on display, things I could not live without if I only knew they existed, but this adtech in particular was filled with booth after booth of things that made me want to avoid the booths rather than stop by and learn more.
A few hints for future exhibitors:
- If you have boothbabes it tells me several things - all of them bad. It says you dont have a product that would otherwise attract me and that you really just want my contact name and phone number in exchange for some crappy swag.
- If you have booth skanks it tells me you both have no product and no judgment - a really dangerous combination. Your mom and second cousin might be really nice people, but please dont dress them in fat enhancing spandex. Seriously I saw booth “babes” that were as old as 50 and as heavy as 250 pounds. I dont have a problem with either class of person, but if the first thing I say or think about your product is “thats painful to look at” then the rest of the conversation is probably going to be looking at the next booth.
- The next thing I hate is the guy at the totally empty booth trying to thrust his brochure into my hand. I might actually be interested in your product, but your desperation is a huge turn off. If I want your brochure I will ask for one, or even better yet grab one off a stand at the booth.
- If you have 18 guys all dressed in the exact same sweatsuit, button down, polo etc. Then you need a strategy for rotation at the booth. Not everyone needs to be in the booth at the same time, especially in the slow times. I might be interested in what you have, but I am not going to walk up just to be mobbed by your overeager sales guys who probably dont know the product - 2 or 3 unattended people in a booth is all you should ever have - Send the rest of the sausage fest to walk the floor when it is not busy. Even better make your sales reps earn there trip to adtech - top 5 get to go, everyone else stays home.
- If you ask me for a business card or to zap my badge as soon as I show any interest in the product, I am probably walking away. You did the hardest part - getting a qualified buyer to engage you - if I am interested I will either give you my card or contact you - calling me 10 times in the next 30 days on follow-up calls is not going to help one bit. I gave out a grand total of 3 cards this time, I walked away from probably 7-10 booths when they would not first tell me about the product before trying to get my contact info. Rude, maybe - a time saver for sure!
- If your booths display is just an interesting design with a few buzzwords on it - it is not going to tell me enough to stop and learn more. ROI driven optimization, cutting edge ad network, or some other false hope drivel is not enough to get me to ask questions. The less you tell me the lower my chance of talking to you are.
- Conversely, putting your business plan in fine print on your booth is stupid as well. I am not going to read 12 paragraphs about your company ever - come up with 4 bullet points that say what you do and how you are different than everyone else and I will stop and talk if it hits my hot button.
- If your booth design is so crowded that your reps are standing in the aisle creating a traffic jam, I am probably going to squeeze by as quickly as possible and keep going. Your booth is your booth, the aisle is for those going from booth to booth - dont use it.
- If your rep speaks to me without me showing any interest or because I am the only human within 10 feet I am probably going to keep walking. Interest is defined as making eye contact or even better stopping and reading what your backdrop or display has. It is never defined as walking by. Cold pitching is a waste of time since you will get non buyers who dont know enough to keep walking and those who might actually be interested in your product will ignore you altogether.
- If you are going to insult women or someone else on a shirt you are giving away - just dont. If you are going to do it and not be funny - stay at home. 2 or 3 booths were both not funny and offensive - a lot of your corporate or agency buyers are women, dont piss them off.
- Lastly, If you are going to spend the money to fly people out, set up a booth etc. Spend the time and effort to make sure your people know what your product is and how it is alike or different from the competition. If your people cannot speak intellgiently about the product dont put them on the floor just for coverage. If I speak to another musclehead 24 year old guy or sharply dressed but vapid young woman who has no clue about why I should buy your product, the industry you are in, or even really your company -”Today is actually my first day, I am so excited, this company must be really going somewhere to spend the money to fly me to New York. This is my first job so I am still learning about the industry but I know this is a great product, if it was not they would not have the money to send me to New York - on my first day…..” ARGH shoot me.
Honestly, this described maybe 2/3 or more of the floor.